Role of Emotional Labour Strategic in Employee Well-Being in Hospitals – A Connectivity Approach

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Kari. Ravi Kiran, B. Kishore Babu

Abstract

Introduction: “This study explores the influence of emotional labour strategies on the well-being of nursing staff in hospitals.” “It focuses on the four emotional labour strategies of deep acting, surface acting, natural felt emotion, and genuine emotion.” The study aims to understand the impact of these strategies on employee well-being, with the goal of providing insights to improve hospital policies and support systems.


Objectives: “The primary objectives of this study are to examine the relationship between emotional labour strategies and employee well-being among nursing staff in hospitals and to identify which strategies have the greatest impact”. Additionally, the study aims to suggest practical interventions and support mechanisms that hospitals can implement to enhance employee well-being and ultimately improve patient care.


Methods: The study collected primary data from hospitals known for having a high number of nursing staff and well-established human resource policies. A survey questionnaire was administered to a sample population of nursing staff, focusing on their use of emotional labour strategies and their subjective well-being. Statistical analyses, including correlation and regression analyses, were conducted to analyse the data and determine the associations between emotional labour strategies and employee well-being.


Results: The findings of this study reveal that natural felt emotion has a moderate association with employee well-being, indicating that aligning one's emotions authentically with the situation has a positive impact on well-being. Surface acting was found to have a significant association with employee well-being, suggesting that the display of inauthentic emotions can negatively affect well-being. Deep acting, on the other hand, demonstrated the least impact on employee well-being among the emotional labour strategies examined.


Conclusions: The results highlight the importance of addressing emotional labour in hospital settings to promote employee well-being. Hospitals should consider providing support and resources to assist nursing staff in managing the emotional demands of their work. This could include training programs in emotional regulation techniques and access to counselling services. By implementing these interventions, hospitals can enhance employee well-being, reduce burnout and turnover rates, and ultimately improve the quality of patient care.

Article Details

How to Cite
Kari. Ravi Kiran, B. Kishore Babu. (2023). Role of Emotional Labour Strategic in Employee Well-Being in Hospitals – A Connectivity Approach . Journal for ReAttach Therapy and Developmental Diversities, 6(5s), 360–368. Retrieved from https://www.jrtdd.com/index.php/journal/article/view/554
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